RATING THE SERVICE DEPARTMENT: MY SON'S CAR WAS RECENTLY TOTALED IN THE SEPT. 2022 DALLAS RAIN STORM DUE TO FLOODING. JAMES HIGDON (SERVICE DIRECTOR) WAS RESPONSIVE AND PROACTIVE IN HAVING HIS TEAM EVALUATE THE VEHICLE AND CONNECT WITH THE INSURANCE COMPANY RE: ITS STATUS. HE UNDERSTOOD THE FRUSTRATION ON OUR END AND WAS VERY CONSCIENTIOUS ABOUT KEEPING US UPDATED. RESOLUTION WAS QUITE SATISFACTORY. I WOULD RECOMMEND THIS DEALERSHIP BASED ON THE SERVICE EXPERIENCE AND LEADERSHIP OF ITS SERVICE DIRECTOR J. HIGDON. THANK YOU.

I usually hate the car buying experience but Clay made it almost enjoyable. He was very knowledgeable about each of the three models and two trims we were exploring. Appreciate that he explained the options on each model we looked at and didn't try to rush us or try to influence our decision. Will definitely recommend Clay and Hiley Mazda.

Fantastic dealership. I haven't bought a car in a LONG time. Troy and Randy are top notch. Attentive and helpful. No BS. In and out in 2 hours. Great price, great service, great warranty on a CPO CX-5. Don't hesitate. Go there and enjoy car buying again.

I truly appreciate Clay, who made my car buying experience pleasant and enjoyable. Clay was informative and thorough. I will definitely recommend Clay and Hiley Mazda to my friends and family.

My wife and I purchased a CX9 at Hiley Mazda of Hurst in December of 2021. It was a great experience. I took the vehicle in for a recall item today and had the best experience ever from a service department. The service advisor was Sixtos Rodriguez. He is amazing at customer service. I highly recommend Hiley Mazda.

Clay Fuchs was very helpful and knowledgeable and make it less stressful to make my decision with this purchase of my 2021 Mazda cx30..Also Joe was a pleasure to work with!!

The best car dealer I’ve ever been to in my lifetime. No sales pitches, no upwelling, no pressure. It’s really the total opposite of what I expected to get when looking for my first car in a decade. Everyone there is super nice and really easy going I would definitely buy a car from them again and would tell other people to do the same.

First, we purchased our Mazda CX9 in December and our sales person was Brennan. He was excellent to work with and went over all aspects of the vehicle. I highly recommend Brennan. Second, I just took our Mazda in to Hiley today to adjust a windshield wiper. The service was excellent and quick and they sent me a video text showing my car and noting that it was ready for pickup. Would recommend them for sales and service.

This was the best car buying experience that I have ever gone through. The GM Mr. Glover was extremely wonderful. Clayton Barnett is the Best!!! He bent over backwards to make sure I was going to be able to buy a car. Bryan Wilson Finance Mgr. was so very pleasant. Thank you all for making this person feel like she was the only person they needed to take care of.

Nikkie Dyer is absolute the best! Such a caring professional!! She made us feel at home from the get go! She worked with us for over two hours to make sure we had what we wanted, and a payment we could afford! She’s awesome’

The staff here at Hiley Mazda of Hurst is really helpful. Rich Longworth the sales manager who worked with us and helped us finalize our car is a real gem and treats hiss customer both personally and professionally. A real soft spoken person. Service department is courteous. I highly recommend this dealeship.

The staff here at Hiley Mazda of Hurst is really helpful. Rich Longworth the sales manager who worked with us and helped us finalize our car is a real gem and treats hiss customer both personally and professionally. A real soft spoken person. Service department is courteous. I highly recommend this dealeship.

Emailed every dealer in the area for pricing on a new CX5. Todd at Hiley Hurst beat everyone. We knew exactly what spec and color we wanted and Todd confirmed they had it on the lot. We made an appointment, showed up with our own financing, looked over the car and signed the bill of sale based on the price he had given me over email. No back and forth on the pricing or any games, the price they emailed me was the price I paid. The entire thing couldn't have taken more than an hour, hands down the easiest car buying experience I've ever had.

Best service experience I’ve ever had! Mark and Gabe made the whole process easy, gave me a fair price, and treated me with outstanding customer service. I bought my Silverado from this dealership and they have always treated me well. Will continue to recommend them to friends and family. Thank you guys!

With no appointment, I brought my recently purchased (used) '06 Tribute in for service on a Saturday morning. Having little service history available, I wanted to have the transmission fluid replaced and have the mechanic check all-around & recommend other-needed services (pro-active preventive maintenance for an older high mileage used vehicle). My Service Advisor (Gabriel Rodriguez) recommended their 99-point full-circle inspection (great value!), after the inspection was completed, I received both text & email reports on my phone, showing all recommended PM maintenance items with prices! I was able to select (pick & choose) only the items I wanted performed during the visit, with the updated total cost at the end (makes it so easy!). Very roomy and comfortable customer waiting area (nice coffee machine), and my Service Advisor provided frequent progress updates. I selected to have multiple maintenance items performed (Rudy was my Mechanic that day - Excellent Work!). The Parts Dept was very helpful (along with service) in cutting & programming a new key for my vehicle. I can't say enough good things about my experience with Hiley Mazda or Hurst/Service Dept! I now have a verifiable maintenance history for my vehicle, which is always beneficial for warranty & future resale value on any vehicle - from a dealer who will stand behind their work and values their customers! 5-Stars all the way!!!! Excellent!!!!

Clayton and the team at Hiley helped me get the perfect car I was looking for. He made an extra effort to make sure I had all my questions answered and was able to get all the info I needed to make a good decision! Would definitely go back to Hiley if I'm buying or selling!

Brennan was helpful in the purchase of a car for my son... thanks for the service you provided Brennan you made it a smooth process! Justin Carter, Ft. Worth Texas...

This was my 2nd vehicle from Mazda. Ramsey Sample was my sales person and he was awesome. Very patient, listened to what I wanted in the vehicle and made sure that I got everything that we had discussed. So very happy with my car... Team Hiley Mazda you guys rock....

Ramsey Samples made shopping for a new car hassle free and enjoyable.he was very knowledgeable about all aspects of the sales and found the exact color and package features I had been looking for.

First time to purchase a car (on my own) and it was one of the easiest processes ever! Didn?t feel pressured at all and they work with you endlessly to make sure you?re comfortable every step of the way.

Bruce Carlton was the salesman, and he was courteous and knowledgeable . He stayed very late on a Saturday evening to close the transaction. I had shopped many different dealerships, and Bruce and Hiley Mazda made a great offer with no bait and switch tactics.

Big shout out to Mike, Todd, and Rich. Thank you for taking your time to explain every detail financially and getting me an awesome deal on my new CX-9!

It was my first time buying a car, and Chris Perry was extremely helpful during this process. Since it was my first time he helped me understand everything and made me feel comfortable, and answered all my questions! He really understood what kind of car I wanted and the details that I was looking for. He helped me pick out a beautiful car that I'm in love with. He also helped me get situated in my car and connected my phone to Bluetooth. Had a wonderful experience at Hiley Mazda of Hurst!!!!

Ruben made my son's first auto purchase a smooth and rewarding experience! Very helpful. Thanks RJ for being a facilitator instead of a salesman!

RJ was amazing.I am not the most savvy about vehicles, and my husband was not able to come with me. I have had some bad experiences with car salesmen at your dealership before, and was NOT looking forward to dealing with this again. RJ was patient, kind, understanding, and VERY knowledgeable.He treated me like I was family. Most importantly he was very courteous, and was respectful. RJ is such a wonderful employee. He is truly one of the best people I have ever had the pleasure of dealing with. He is honestly not what you expect a car salesman to be like.He is quite the opposite, and that makes all the difference to your customers. He made me feel that I truly had someone on my side trying to not line his pockets, or his companies, but trying to help his customer make the best decision for us. He never pressured me, and made me feel like I had to make a decision or he was onto the next person.He took his time explaining the car and all the details to me. He did not just explain them he showed me how to do all the settings, and then made sure I could do them. I did not just get a new car, I got a full lesson, so that I felt comfortable driving it as if I had the car for years. RJ was available for me to ask any and all questions I had anytime I had them. When I returned a few days later to get the car waxed, and the rattling mirror fixed, he even offered to come get me from the mall so I did not have to sit and wait. RJ is the type of person I aspire to be. He is your greatest asset as a company. It is nice to see that there are still people of his incredible integrity, and caliber still out there in the world, and that Hiley Mazda Hurst is smart enough to hire, and employ people like him. I think if other salesman, took lessons from RJ the car sales industry would have a better reputation. He really should be the model you set for your other sales staff to follow. I want to Thank you Hiley for employing him, and giving me the pleasure of buying from him.